21R3 Maintenance Notes

Online

When users selected a BRC product on the call report with a parent detail product  beginning with the same text as a restricted detail product, an error prevented them from submitting the call. 

iPad

An error occurred when searching for a non-account attendee to add to an event.

Windows Tablet

When a user edited a field on an Order, then navigated to the Reports tab and saved the record, the updated field was not saved.

Browser (Classic)

Browser (Lightning)

After receiving an error about the empty email subject field, copying and pasting text into the subject field did not clear the error.

Android

Share links sent to attendees did not generate correctly.

Browser (Classic)

Browser (Lightning)

Organizers incorrectly needed read permission to the Furigana_vod field on the EM_Speaker_vod object in order to search for speakers.

Browser (Classic)

Browser (Lightning)

Account identifiers did not display correctly on the Manage Attendees page when searching for attendees under a hierarchy.

Browser (Classic)

When account view search criteria included a blank value, the search criteria with the blank value was not applied online for the view, resulting in more records being displayed for the view.

Browser (Classic)

When users updated a recipient’s email address in the Recipients picklist, their selection did not reflect in the email header.

Browser (Classic)

Browser (Lightning)

An error occurred when monitoring Text-type fields containing only numbers.

Windows Tablet

When multiple validation rules were set up for a call objective, the second validation rule would be calculated as valid even if the field was empty.

iPad

When the formula in the Call_Channel_Formula_vod field on the Call2_vod object included an && operator, the call channel did not populate as expected. 

iPad

When a user only had one training presentation, using Find Presentation from the training presentation did not display the No Presentations message.

Browser (Classic)

Browser (Lightning)

When mapping expense fields to Concur, the Name field on the Expense Header object was not available in the list of fields.

Engage Web Client

When attendees joined a meeting before the host started the meeting, the Join Meeting screen displayed instead of the Host Has Not Started page.

CRM Desktop (Windows)

The Japanese translation of the Join Audio dialog was inconsistent between hosts and attendees on the Web Client.

Browser (Classic)

Browser (Lightning)

An error occurred when previewing attachments in The EM Catalog.

Browser (Classic)

After running the Lightning Ready upgrade report, users did not receive the email with the report.

iPad

When a medical inquiry was edited, the Created By date/time displayed was incorrect.

iPad

Sometimes, query data elements were not executed.

iPhone

After updating question responses for a survey, new question responses were not autosynced until the user navigated to the home page.

Browser (Classic)

Browser (Lightning)

Windows Tablet

The CACHE_TIMEOUT setting did not function correctly when clearing Veeva Cache to update territory data. 

CRM Desktop (Windows)

When users selected a child account from the Members Of related list for an account and the Territory_vod field was not on the ChildAccount_TSF_vod page layout, an error occurred. 

Browser (Classic)

When Next_Year_Reset_Date_vod was populated and Year_To_Date_Reset_Day_vod and Year_To_Date_Reset_Month_vod were null on an EM_Speaker_vod record, Next_Year_Reset_Date_vod did not reset even though the reset process was scheduled.

Online

When a user attendee was designated as an alternate host for a virtual event, an error occurred when adding attendees to the event.

iPad

During meetings over an hour long with ten or more attendees, an error occurred where the video tiles did not display correctly to the host.

iPad

Next Steps for an event did not respect the defined font.

Browser (Classic)

Browser (Lightning)

The Multichannel Cycle Plans Process job did not complete, and displayed a status of ‘Interrupted’.

Windows Tablet

When creating a survey target from the call report, users experienced performance issues.

iPad

The Team Goals modal displayed an unnecessary horizontal line.

Browser (Classic)

On multichannel activities on the account timeline, lookup fields displayed the record’s Salesforce ID instead of the record name.

Browser (Classic)

Browser (Lightning)

Engage meeting invitations did not send when they included an ICS attachment that contained the new line character in the filename.

Browser (Classic)

Browser (Lightning)

When editing a saved call report, users could not update the call objective.

Browser (Classic)

For users with the English (Philippines) Locale, the call date’s format displayed incorrectly. 

iPad

The CLM_PRESENTATION_GROUPING Veeva Setting did not support the TextArea field type.

CRM Desktop (Windows)

When using WebView2 to render the CLM content, launching external links from a HTML slide did not work.

Browser (Classic)

Browser (Lightning)

When users attempted to reschedule an event in a manner that violated a validation rule, the resulting error message did not display correctly.

iPad

When adding attachments to a Medical Inquiry, after a user corrected all the fields that caused an error message to display, the error message persisted.

Browser (Lightning)

The Approved Email Activity tab in the Territory Insights visualization did not display any data.

Browser (Lightning)

The View Record links did not work.

iPad

When navigating to the media library from Find Presentation, the CLM Presentations tab only displayed content after users navigated to another tab and back to the CLM Presentations tab.

Windows Tablet

When creating a call from a call objective, the call objective could not be removed if the call date was earlier than the call objective’s start date.

Windows Tablet

The ALLOWED_CALL_RECORD_TYPES Veeva Setting did not restrict users from creating calls from My Schedule Month View for restricted account types.

CRM Desktop (Windows)

The queryRecord JavaScript method did not execute properly when using curly brackets for the IN criteria and when specifying no SORT using NULL, [], or “”.

Browser (Classic)

Browser (Lightning)

Out-of-the-box account visualizations did not display after the 213.1.200 release.

Browser (Lightning)

When users edited address or account information in Lightning, the page they returned to displayed with a different layout than expected.

Browser (Classic)

The Product filter did not function correctly when composing an Approved Email from a Suggestion.

Windows Tablet

When creating future calls from call objectives, users were unable to remove call objectives from the calls.

Browser (Classic)

When there was an existing medical inquiry record for a call, the option to create a medical insight did not display in the More Actions menu on the call report.

CRM Desktop (Windows)

Text in CLM PDF content did not render correctly due to missing language-specific font files.

Browser (Classic)

The Override_Lock_vod field did not function correctly on the EM_Event_Speaker_vod object.

Windows Tablet

Users with SSO were unable to install or update the app.

Browser (Lightning)

The Event Coordinator app did not deploy successfully.

iPad

When a user attempted to fulfill a medical inquiry, the value of the State field was not stamped.

Browser (Classic)

Browser (Lightning)

When using the joinQueries JavaScript method where the original input data for the method was unintentionally modified, the content did not display correctly.

MyInsights Studio

When viewing content querying the Profile object, the Data Palette did not display for users without the View Setup and Configuration profile permission.

CRM Desktop (Windows)

When an invalid order line was added, no validation rule error displayed.

Browser (Classic)

Browser (Lightning)

When a user with a locale that was not English (US) created an event, attempting to save the event cleared the Start_Time_vod and End_Time_vod fields.

Browser (Lightning)

An error occurred when deploying the Digital Rep app.

Browser (Classic)

Users were unable to use Global Account Search.

Browser (Classic)

Browser (Lightning)

When previewing an email template with no added detail fragments on the Send Email page, the Edit button did not display.

iPad

When using a custom call field dependent on the Call_Channel_vod field, the custom field could not be edited immediately after selecting a call channel.

Browser (Classic)

Browser (Lightning)

Attendees were unable to join remote meetings because the participant URLs did not have unique IDs.

Browser (Classic)

An error occurred when organizers attempted to select an email template containing tokens to send to recipients of a newly created event.

Browser (Lightning)

The description for the TAB_NAV_DISPLAY Veeva Message was incorrect.

Browser (Lightning)

When Enhanced Folder Sharing was not enabled, the Field Medical App failed to deploy.

Browser (Classic)

Browser (Lightning)

After submitting a medical inquiry created from a call, the Call2_vod field on the Medical_Inquiry_vod record was not stamped.

Browser (Lightning)

MyInsights content querying data from Nitro ignored Nitro sync profiles in configured where clauses and displayed all data.

Browser (Classic)

After deploying the Veeva CRM ‘Lightning Ready’ Upgrade, the VeevaSuggestionTriggerHandler Apex class failed to compile.

Browser (Classic)

Print templates did not generate when they referenced a field containing a URL starting with https:// or www.

Browser (Lightning)

If the Display Disclaimer by Location feature was enabled, QR Codes were not available if the event was created less than 12 hours from its start time.

Browser (Classic)

Browser (Lightning)

Browser (Lightning)

When users cloned account plans with completed account tactics, the completed field was incorrectly checked on the new plan’s account tactics.

iPad

An error occurred when the user executed an email suggestion that referenced an email fragment instead of an email template.

iPad

An error occurred after users signed in to Veeva CRM with OAuth.

iPad

When users applied filters to the accounts list in My Schedule, the total number of accounts did not reflect the actual number of accounts displayed.

iPad

When viewing the consent review screen, products with long names were truncated.

Browser (Classic)

Browser (Lightning)

An error occurred when previewing files added to an event via the Notes & Attachments related list.

iPad

iPhone

When a user saved a Key Medical Insight without completing the Description field, an error did not display.

Browser (Lightning)

After viewing the Stakeholder Navigator from an account or Account Plan detail page and navigating back to the detail page, the page did not scroll until the user refreshed the page.

iPad

The Recently Searched Locations list in the Network Account Search modal did not populate correctly.

Browser (Lightning)

When a user edited a medical inquiry and selected a name from the Assign to User lookup, the Assign to User field remained blank.

Browser (Classic)

The Order_List_Amount_vod field displayed more than two decimal places on several different records.

iPad

After navigating to a survey target from a task and selecting Done, users could not exit the survey target screen.

iPad

An error occurred when users saved a record, then immediately edited the record.

iPad

An error occurred when the user selected the Error pill in Territory Feedback.